Global Unified Communications as a Service (UCaaS) Market Analysis –Trends, Insights and Forecast (2023-2030)

  • Publish Date
    October 24, 2023
  • No of Pages
  • SKU Code
    GIR 9109
  • Format

Report Overview:

  • Understand the latest market trends and future growth opportunities for the Unified Communications as a Service (UCaaS) industry globally with research from the Global Industry Reports team of in-country analysts – experts by industry and geographic specialization.
  • Key trends are clearly and succinctly summarized alongside the most current research data available. Understand and assess competitive threats and plan corporate strategy with our qualitative analysis, insight, and confident growth projections.
  • The report will cover the overall analysis and insights in relation to the size and growth rate of the “Unified Communications as a Service (UCaaS) Market” by various segments at a global and regional level for the 2010-2030 period, with 2010-2021 as historical data, 2022 as a base year, 2023 as an estimated year and 2023-2030 as forecast period.


  • The global market for Unified Communications as a Service (UCaaS) estimated at US$91.7 Billion in the year 2022, is projected to reach a revised size of US$381.2 Billion by 2030, growing at a CAGR of 19.5% over the period 2022-2030.
  • Public Cloud, one of the segments analyzed in the report, is projected to record 20.5% CAGR and reach US$309.9 Billion by the end of the analysis period. Growth in the Private Cloud segment is estimated at 15.7% CAGR for the next 8-year period.
  • The Unified Communications as a Service (UCaaS) market in the U.S. is estimated at US$27.4 Billion in the year 2022. China, the world`s second largest economy, is forecast to reach a projected market size of US$65.3 Billion by the year 2030 trailing a CAGR of 18.8% over the analysis period 2022 to 2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 16.9% and 15.5% respectively over the 2022-2030 period. Within Europe, Germany is forecast to grow at approximately 11.6% CAGR.

Unified Communication as a Service (UCaaS) Market 2023


  • Unit SalesAverage Selling PricesMarket Size & Growth Trends
  • COVID-19 Impact and Global Slowdown Analysis
  • Analysis of US inflation reduction act 2022
  • Global competitiveness and key competitor percentage market shares
  • Market presence across multiple geographies – Strong/Active/Niche/Trivial
  • Online interactive peer-to-peer collaborative bespoke updates
  • Market Drivers & Limiters
  • Market Forecasts Until 2030, and Historical Data up to 2015
  • Recent Mergers & Acquisitions
  • Company Profiles and Product Portfolios
  • Leading Competitors

The Report Includes:

  • In-depth exploration of the industry, encompassing definitions, classifications, and the industry’s interconnected structure.
  • Examination of pivotal supply-side and demand trends.
  • Detailed breakdown of both international and local products.
  • Insight into historical volume and value dimensions, along with market shares of companies and brands.
  • Five-year predictions regarding market trends and growth.
  • A robust and transparent research methodology conducted within the country.
  • A blend of qualitative and quantitative analysis, grounded in segmentation that considers economic and non-economic aspects.
  • Provision of market value data (in USD Billion) for every segment and sub-segment.
  • Geographical, regional, national, and state-wise analysis.
  • A succinct overview of the commercial potential inherent in products, technologies, and applications.
  • Company profiles of key market players operating within the product category.
  • Descriptions of attributes and manufacturing processes.
  • Segmentation based on type, application, end-users, regions, and other factors.
  • Discussion about the current state, challenges, innovations, and future requirements of the market.
  • Examination of the market based on application and product sizes: utility-scale, medium scale, and small-scale.
  • Country-specific insights and analyses for major countries and regions.
  • Coverage of historical context, pivotal industrial developments, and regulatory frameworks.
  • Analysis of competitive movements, including agreements, expansions, new products, and mergers & acquisitions.
  • Exploration of opportunities for stakeholders and a depiction of the competitive landscape among market leaders.
  • Specialized coverage of significant global events, such as the Russia-Ukraine war, global inflation, China’s “zero-Covid” policy shift, supply chain disruptions, trade tensions, and the risk of recession.
  • Evaluation of global competitiveness and market shares among key competitors.
  • Presence assessment across various geographical markets: Strong, Active, Niche, Trivial.
  • Online, interactive, peer-to-peer collaborative updates.
  • Access to digital archives and the Market Research Platform.
  • Complimentary updates for a two-year period.

Size of the unified communications market in USA 2024

Unified Communications as a Service (UCaaS) Reports Scope and Segments:

Report Attribute Details
Market size value in 2022 USD 91.7 Billion
Revenue forecast in 2030 USD 381.2 Billion
Growth Rate CAGR of 19.5% from 2022 to 2030
Base year for estimation 2022
Historical data 2015 – 2022
Forecast period 2023 – 2030
Quantitative units Revenue in USD million and CAGR from 2023 to 2030
Report coverage Revenue forecast, company ranking, competitive landscape, growth factors, trends, DROT Analysis, Market Dynamics and Challenges, and Strategic Growth Initiatives

COVID-19 Impact, Market Growth Trends, Market Limiters, Competitive Analysis & SWOT for Top Competitors, Mergers & Acquisitions, Company Profiles, Product Portfolios

Market Size, Market Shares, Market Forecasts, Market Growth Rates, Units Sold, and Average Selling Prices.

Segments covered Deployment, Type, Size, Technology, Application & Region
Regional scope North America; Europe; Asia Pacific; Latin America; Middle East and Africa and rest of the world
Country scope United States, China, Japan, Germany, India, United Kingdom, France, Brazil, Italy, Canada, South Korea, Australia, Russia, Spain, Mexico, Indonesia, Netherlands, Switzerland, Saudi Arabia, Turkey, Taiwan, Poland, Sweden, Belgium, Thailand, Austria, Nigeria, Argentina, United Arab Emirates, Iran, Norway, Israel, Ireland, Malaysia, Denmark, Singapore, Philippines, Pakistan, Finland, Chile, Vietnam, Greece, Czech Republic, Romania, Portugal, Peru, New Zealand, Hungary, Iraq, Bangladesh, Qatar, Kuwait, Ukraine, Egypt, Kazakhstan, Colombia, Angola, Algeria, Morocco, Slovakia, Oman, Puerto Rico, Ethiopia, Sudan, Kenya, Ghana, Dominican Republic, Myanmar, Tanzania, Ecuador, Belarus, Guatemala, Lithuania, Latvia, Sri Lanka, Nepal, Lebanon, Slovenia, Bahrain, Libya and others
Key companies profiled 3CX; 8×8 Inc.; Alcatel-Lucent Enterprise; Amazon Web Services, Inc.; ANSYS, Inc.; Arkadin; AT&T Inc.; ATOS SE; Avanade Inc.; Avaya Inc.; BlueJeans by Verizon; BT Group; Centile Telecom Applications; CenturyLink Inc.; Cisco Systems, Inc.; Comcast Business (Business VoiceEdge); Dell Inc.; Dialpad, Inc.; DXC Technology Co.; Fujitsu; Fusion Connect, Inc.; Fuze, Inc.; Gamma Communication PLC; Genesys; Google LLC (Alphabet); Hewlett Packard Enterprise Development LP; Huawei; IBM Corp.; Informatica; Intermedia; Intrado Corporation; KELLTON TECH; LogMeIn (GoToConnect); Masergy Communications, Inc.; MegaPath; Metaswitch Networks Ltd (U.K.); Microsoft Corp.; Mitel Networks Corp.; NEC Corporation; NetApp; NetFortris; Nextiva, Inc.; NTT DATA Corporation; Orange Business Services; Orange S.A.; Polycom Inc.; RACKSPACE TECHNOLOGY; Revation Systems; RingCentral, Inc.; Robert Bosch GmbH; Sangoma; SAP SE; Siemens; Sify Technologies, Ltd; Slack Technologies, Inc.; Star2Star Communications; StarBlue; Tata Communications, Ltd.; TPX Communications; Unify; Verizon Communications Inc.; VMware, Inc.; Vonage Holdings Corp.; Voss Solutions; West Corporation; Wildix; Windstream Holdings, Inc.; Zoom Video Communications Inc. and Others
Customization scope Free report customization (equivalent up to 20 analyst’s working days) with purchase. Addition or alteration to country, regional & segment scope.
Report Format PDF, PPT, Excel & Online User Account

Top UCaaS Providers for 2024

Unified Communications as a Service (UCaaS) market report segmented by:

Unified Communications as a Service (UCaaS) market by deployment:

  • Public Cloud
  • Private Cloud
  • Managed Service
  • Hosted/Cloud Service

Unified Communications as a Service (UCaaS) market by Component:

  • Telephony
  • Unified Messaging
  • Conferencing
  • Collaboration Platforms and Applications

Unified Communications as a Service (UCaaS) market by organization size:

  • Large Enterprises
  • Small and Medium Enterprises (SMEs)

Unified Communications as a Service (UCaaS) by end use:

  • BFSI
  • Telecom and IT
  • Consumer Goods and Retail
  • Healthcare
  • Public Sector and Utilities
  • Logistics and Transportation
  • Travel and Hospitality
  • Automotive
  • Real Estate
  • Legal
  • Others (Education, Media and Entertainment and Manufacturing)

Unified Communications as a Service (UCaaS) by region:

  • North America
  • Europe
  • Asia Pacific
  • Middle East & Africa
  • Latin America
  • Rest of the World

Changes in IT spending related to unified communications as a service (UCaaS) in 2022

Companies covered in Unified Communications as a Service (UCaaS) market Report:

3CX Metaswitch Networks Ltd (U.K.)
8×8 Inc. Microsoft Corp.
Alcatel-Lucent Enterprise Mitel Networks Corp.
Amazon Web Services, Inc. NEC Corporation
ANSYS, Inc. NetApp
Arkadin NetFortris
AT&T Inc. Nextiva, Inc.
ATOS SE NTT DATA Corporation
Avanade Inc. Orange Business Services
Avaya Inc. Orange S.A.
BlueJeans by Verizon Polycom Inc.
Centile Telecom Applications Revation Systems
CenturyLink Inc. RingCentral, Inc.
Cisco Systems, Inc. Robert Bosch GmbH
Comcast Business (Business VoiceEdge) Sangoma
Dell Inc. SAP SE
Dialpad, Inc. Siemens
DXC Technology Co., Sify Technologies, Ltd
Fujitsu Slack Technologies, Inc.
Fusion Connect, Inc. Star2Star Communications
Fuze, Inc. StarBlue
Gamma Communication PLC Tata Communications, Ltd.
Genesys TPX Communications
Google LLC (Alphabet) Unify
Hewlett Packard Enterprise Development LP Verizon Communications Inc.
Huawei VMware, Inc.
IBM Corp. Vonage Holdings Corp.
Informatica Voss Solutions
Intermedia West Corporation
Intrado Corporation Wildix
KELLTON TECH Windstream Holdings, Inc.
LogMeIn (GoToConnect) Zoom Video Communications Inc.
Masergy Communications, Inc. Others

Primary unified communications as a service (UCaaS) provider worldwide 2022

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  • Latest 2022 base year report.
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  • Unrestricted post-sales support at no additional cost
  • Free report customization (equivalent up to 10 analyst’s working days) with purchase. Addition or alteration to country, regional & segment scope
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Key questions that are answered in Unified Communications as a Service (UCaaS) MARKET report:

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  • Executive Summary
  • Research Methodology
    • Primary Research
    • Secondary Research
    • Market Analytics
    • Revenue Forecasting
  • Market Overview
    • Market Definition
    • Scope of the Study
      • Research Objectives
      • Assumptions & Limitations
      • Market Structure
    • Market Dynamics
      • Introduction
      • Microeconomic Factor Analysis
      • Market Evolution
      • Technology Roadmap
      • Demand-Supply Dynamics
      • Growth Drivers
      • Restraints
      • Opportunities
      • Challenges
      • Sustainable Strategies
    • Market Trend Analysis (Product Analysis, Technology Analysis, Application Analysis)
    • Industry Analysis
      • Profitability analysis
      • Supply Chain & Value Chain Analysis
      • Porter’s Five Forces Analysis
        • Bargaining power of Suppliers
        • Bargaining Power of Buyers
        • Threat of substitutes
        • Threat of new entrants
        • Degree of Competition
      • PEST Analysis
      • Upstream and downstream profitability analysis and opportunities

Global Market Scope

  1. Market analysis by product category
  2. Market analysis by component / type
  3. Market analysis by technology
  4. Market analysis by application
  5. Market analysis by industry vertical
  6. Market analysis by end-use
  7. Market analysis by emerging technologies, trends and applications
  8. Market analysis by region
    • North America
      • US
      • Canada
      • Mexico
      • Others
    • South America
      • Brazil
      • Argentina
      • Chile
      • Colombia
      • Peru
      • Venezuela
      • Ecuador
      • Others
    • Europe
      • Germany
      • France
      • UK
      • Russia
      • Italy
      • Spain
      • Sweden
      • Netherlands
      • Poland
      • Austria
      • Belgium
      • Finland
      • Norway
      • Switzerland
      • Denmark
      • Czech Republic
      • Portugal
      • Others
    • Asia-Pacific
      • China
      • Japan
      • South Korea
      • Taiwan
      • India
      • Australia
      • Indonesia
      • Philippines
      • Malaysia
      • Others
    • Middle East
      • Iran
      • Turkey
      • Kuwait
      • UAE
      • Israel
      • Oman
      • Bahrain
      • Saudi Arabia
      • Qatar
      • Egypt
      • Others
    • Africa
      • Algeria
      • Libya
      • South Africa
      • Sudan
      • Zimbabwe
      • Others
  1. Competitive Landscape
    • Introduction
    • Market share analysis by key market players (North America, South America, Europe, APAC, Africa)
    • Market Strategy
    • Mergers and Acquisitions
    • New Product Launches
    • Asset Transactions
    • Financial Announcements
  2. Company Profile (key market players)
    • Company profile 1
      • Company Overview
      • Strategic Initiatives
      • Financial Analysis
      • Product Benchmarking
      • SWOT Analysis
    • Company profile 2
      • Company Overview
      • Strategic Initiatives
      • Financial Analysis
      • Product Benchmarking
      • SWOT Analysis
    • Company profile 3
      • Company Overview
      • Strategic Initiatives
      • Financial Analysis
      • Product Benchmarking
      • SWOT Analysis
    • Company profile 4
      • Company Overview
      • Strategic Initiatives
      • Financial Analysis
      • Product Benchmarking
      • SWOT Analysis
    • Company profile 5
      • Company Overview
      • Strategic Initiatives
      • Financial Analysis
      • Product Benchmarking
      • SWOT Analysis
    • Company profile 6
      • Company Overview
      • Strategic Initiatives
      • Financial Analysis
      • Product Benchmarking
      • SWOT Analysis
    • Company profile 7
      • Company Overview
      • Strategic Initiatives
      • Financial Analysis
      • Product Benchmarking
      • SWOT Analysis
    • Company profile 8
      • Company Overview
      • Strategic Initiatives
      • Financial Analysis
      • Product Benchmarking
      • SWOT Analysis
    • Company profile 9
      • Company Overview
      • Strategic Initiatives
      • Financial Analysis
      • Product Benchmarking
      • SWOT Analysis
    • Company profile 10
      • Company Overview
      • Strategic Initiatives
      • Financial Analysis
      • Product Benchmarking
      • SWOT Analysis
  1. Other Companies



Research Methodology is the process used to collect information and data for the purpose of making business decisions. The success of a research project is entirely dependent on the research methodology adopted by the company. Research Methodology and Scope We have implemented a mix of primary and secondary research for our market estimate and forecast. Secondary research formed the initial phase of our study, where we conducted extensive data mining, referring to verified data sources such as independent studies, company annual reports, white papers, case studies, government and regulatory published articles, technical journals, magazines, and paid data sources. It was also used to obtain important information about the key players and market classification & segmentation according to industry trends to the bottom-most level, and key developments related to market and technology perspectives. A database of the key industry leaders was also prepared using secondary research.

In the primary research process, various primary sources from both supply and demand sides have been interviewed to obtain qualitative and quantitative information important for respective regions. The primary sources from the supply side included industry experts such as CEOs, VPs, marketing directors, technology and innovation directors, and related executives from key companies and organizations operating in the respective regions. The primary data has been collected through questionnaires, e-mails, and telephonic interviews, end-user surveys, consumer surveys, technology distributors and wholesaler’s surveys.

  • Quantitative methods (e.g. surveys) are best for measuring, ranking, categorizing, identifying patterns and making generalizations
  • Qualitative methods (e.g. interviews) are best for describing, interpreting, contextualizing, and gaining in-depth insight into specific concepts or phenomena
  • Mixed methods allow for a combination of numerical measurement and in-depth exploration.

Market drivers and restraints, along with their current and expected impacts, technological scenario and expected developments, end-use industry trends and dynamics  and consumer behavior trends  these forecasting parameters were considered.

Ethical approach, attention to detail, consistency, latest trend in the market and highly authentic source these are benefits of company’s research methodology.

Global Industry Reports

Market size estimation methodology top-down and bottom-up approaches

Both top-down and bottom-up approaches have been used to estimate and validate the total size of the virtual reality market. These methods have also been extensively used to estimate the sizes of various market subsegments. Estimating the size of the market in each region by adding the sizes of country-wise markets and tracking the ongoing and upcoming implementation of virtual reality projects by various companies in each region and forecasting the size of the virtual reality market based on these developments and other critical parameters, including COVID-19 related impacts

Data Triangulation

After arriving at the overall market size—using the market size estimation processes explained above—the market has been split into several segments and subsegments. To complete the overall market engineering process and arrive at the exact statistics of each market segment and subsegment, data triangulation, and market breakdown procedures have been employed, wherever applicable. The data has been triangulated by studying various factors and trends from both the demand and supply sides. It provide detailed information regarding the major factors (drivers, restraints, opportunities, challenges, company profiles, key player strategies competitive developments and key developments) influencing the virtual reality market growth.

Statistical Model

Our market estimates and forecasts are derived through simulation models. A unique model is created customized for each study. Gathered information for market dynamics, technology landscape, application development and pricing trends is fed into the model and analyzed simultaneously. These factors are studied on a comparative basis, and their impact over the forecast period is quantified with the help of correlation, regression and time series analysis.